Privacy Policy – CareCraft Academy

Introduction

At CareCraft Academy, we are committed to safeguarding the privacy and personal data of all our users, customers, and website visitors. This policy outlines how we collect, use, and protect your personal information when engaging with our services.

Information we Collect

We may collect personal data that you provide when you:

• Enquire about or register for our training courses
• Contact us via phone, email, or through our website
• Subscribe to newsletters or request marketing updates
• Engage with us on social media or leave feedback

This information may include your name, contact details, organisation, job role, and any relevant details required for course enrolment or certification.

How we use your Information

We only use the information we collect for legitimate business purposes, including but not limited to:

• Processing course bookings and providing our services
• Responding to enquiries and offering customer support
• Sending relevant updates about training, industry changes, or promotions (where consent is given)
• Maintaining records for legal, financial, and regulatory compliance

We do not sell, trade, or share your personal data with third parties for marketing purposes.

Data Protection and Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All data is stored securely and processed in line with applicable Data Protection Laws.

Data Sharing

Your data will only be shared where necessary to fulfil legal obligations, process payments, or deliver essential services. In cases where external partners or service providers assist us in delivering our services, they are required to adhere to strict data protection standards.

Your Rights

Under Data Protection Regulations, you have the right to:

• Request access to your personal data
• Request corrections or updates to inaccurate information
• Withdraw consent for marketing communications at any time
• Request the deletion of your data where applicable

For any privacy-related enquiries or to exercise your rights, please contact us at office@carecraftacademy.co.uk

Retention of Data

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal and regulatory requirements. Once data is no longer needed, it will be securely deleted or anonymised.