Effective Communication

Learning Outcomes

Describe the importance of effective communication in health and social care settings
State key communication techniques and strategies
Identify barriers to communication and explain how to overcome them
Define good and poor communication practices
Analyse ways to improve communication methods and verify understanding
Identify actions to take when communication is misunderstood, including when to take a multi-agency approach
Explain how to adapt communication using person-centred approaches that reflect individual needs, language, and preferences

Aim

This course aims to enhance learners’ knowledge and skills in delivering effective communication within health and social care environments. Learners will develop the ability to promote person-centred values, identify and overcome communication barriers, and adapt their communication to meet the individual needs, wishes, and preferences of those they support.

Why Customers would Benefit from the Effective Communication Training Course?

This course is essential for any organisation delivering care and support, whether in residential homes, domiciliary services, supported living, or healthcare environments. It equips staff with the confidence and tools to communicate clearly, respectfully, and effectively with service users, families, and professionals. The training promotes stronger relationships, reduces misunderstandings, and helps avoid conflict or breakdowns in care. It also supports compliance with CQC’s person-centred care expectations and professional standards around equality, dignity, and inclusion.

Key Benefits for Customers:

Improves Communication Standards

Equips staff with clear, respectful, and professional communication skills

Enhances Person-Centred Care

Encourages adapting language and methods to meet individual needs and preferences

Reduces Miscommunication

Helps staff identify and overcome common barriers

Promotes Multi-Agency Working

Supports collaborative care and accurate information sharing

CQC Compliant

Reinforces Key Lines of Enquiry related to dignity, respect, and responsiveness

Builds Stronger Relationships

Improves trust between staff, service users, families, and external professionals

Supports Inclusive Practice

Ensures language and communication methods are inclusive and culturally sensitive

Let’s Talk About Your Training Needs

Our friendly team is ready to help you build the right training solution for your care setting.

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