De-escalation is not about authority or control — it’s about understanding what the behaviour is communicating. When carers focus on the person rather than the behaviour, outcomes improve. Key principles include:
Understand the trigger: Behaviour often reflects fear, confusion, pain, or unmet needs.
Use calm, respectful communication: Simple language, open body posture, and a steady tone can prevent escalation.
Preserve dignity at all times: How a situation is handled can impact long-term trust and emotional wellbeing.
Effective de-escalation protects everyone involved and promotes safer, more respectful care environments.
