Supporting someone in emotional distress can feel challenging, especially in pressured care environments. Confidence comes from understanding, patience, and compassionate responses. Consider the following approaches:
Recognise early signs of distress: Changes in behaviour, withdrawal, agitation, or communication can signal unmet emotional needs.
Offer reassurance and presence: Sometimes being present and listening without rushing to “fix” the issue is the most supportive action.
Respond, don’t react: Take a moment to assess the situation before responding to ensure your actions are proportionate and person-centred.
When carers respond with empathy and awareness, emotional distress can be reduced and trust strengthened.
Book your Managing Challenging Behaviour Breakaway Techniques course today
